Privacy Policy

Section 1

Introduction

Bio Aesthetic Holdings Pte Ltd and its related brands, outlets, representatives and authorised service providers are committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act 2012 and applicable personal data protection requirements.

By interacting with us, submitting information through our website, contacting us through WhatsApp, email, telephone, social media, forms, e-store checkout, membership registration, appointment booking or treatment consultation, you acknowledge that we may collect, use, disclose and retain your personal data as described in this Privacy Policy.

Section 2

Personal Data We Collect

“Personal Data” refers to data about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.

Depending on your interaction with us, we may collect:

• Name, contact number, email address, mailing address and other contact details.
• Appointment, treatment, membership, package and purchase information.
• Skin, body, beauty or wellness concerns that you voluntarily provide during consultation or enquiry.
• Photographs, videos or treatment-related images where consent is obtained or where reasonably required for service records.
• Payment and billing information, subject to payment gateway or financial service provider arrangements.
• Feedback, reviews, survey responses, enquiries, complaints and customer service records.
• Website usage data, cookies, device information, analytics information, page views and interaction data.
• CCTV footage where you visit our premises, where applicable for safety and security purposes.

Section 3

How We Collect Personal Data

We may collect personal data when you:

• Submit a website form, enquiry form, booking form, treatment form or membership form.
• Contact us by WhatsApp, phone, email, social media, live chat or in person.
• Purchase a product, trial, treatment, package or service through our website or outlet.
• Visit our outlets, attend consultations, undergo treatments or participate in events.
• Subscribe to newsletters, promotions, updates or mailing lists.
• Respond to surveys, campaigns, promotions, feedback requests or customer service follow-ups.
• Browse or interact with our website, e-store, advertisements, cookies, analytics tools or embedded third-party widgets.

If you provide personal data relating to another person, you represent that you have obtained the necessary consent to provide such information to us.

Section 4

How We Use Personal Data

We may collect, use, disclose and retain personal data for purposes reasonably necessary to operate our business, including:

• Managing enquiries, appointments, consultations, treatments and follow-ups.
• Providing products, services, memberships, packages and customer support.
• Processing payments, invoices, refunds, exchanges, e-store purchases and delivery arrangements.
• Maintaining treatment, service, customer, package and membership records.
• Responding to feedback, complaints, service requests and customer enquiries.
• Improving our website, services, customer experience, content, promotions and operations.
• Sending service-related messages, reminders, administrative notices and customer care updates.
• Conducting internal reporting, audits, risk management, staff training and service quality checks.
• Complying with legal, regulatory, accounting, tax, security and operational obligations.

Section 5

Marketing Communications

Where you have consented, or where permitted by applicable law, we may contact you about promotions, treatment updates, product launches, service reminders, membership benefits, events, birthday rewards and related marketing communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our communications, contacting our team, or emailing us at hello@bioaesthetic.com.sg.

Section 6

Disclosure & Retention of Personal Data

We may disclose personal data where reasonably necessary for the purposes described in this Policy, or where required or permitted by law.

Such parties may include:

• Related companies, subsidiaries, outlets and business units within the Bio Aesthetic / Theresa Holdings group of brands.
• Employees, therapists, consultants, customer service teams, marketing teams and authorised representatives.
• Payment processors, e-commerce providers, website hosts, IT vendors, CRM providers, logistics providers and data intermediaries.
• Marketing, analytics, review, advertising, communication, booking and survey service providers.
• Professional advisers, auditors, insurers, banks, legal advisers and business consultants.
• Government authorities, regulators, law enforcement bodies or other parties where required by law.
• Business partners, assignees or transferees in connection with business restructuring, merger, acquisition or asset transfer, where applicable.

We retain personal data only for as long as it is reasonably necessary for legal, business, operational, service, accounting or regulatory purposes, or as otherwise required by law.

Section 7

Cookies, Analytics & Website Data

Our website may use cookies, analytics tools, pixels, embedded widgets and related technologies to understand website performance, improve user experience, remember preferences, analyse traffic and support marketing or advertising activities.

These tools may collect information such as device type, browser type, pages visited, referring pages, interactions, general location information, session data and other website usage information.

You may disable cookies through your browser settings. If you do so, some features of the website may not function properly.

Section 8

Protection & Accuracy of Personal Data

We take reasonable steps to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

We also take reasonable steps to ensure that personal data collected by us is accurate and complete where it is likely to be used to make a decision that affects you or disclosed to another organisation.

You should inform us as soon as possible if your contact details or other personal data changes, so that we can update our records.

Section 9

Access, Correction & Withdrawal of Consent

You may request access to personal data that we hold about you, request correction of your personal data, or withdraw consent for specific uses of your personal data, subject to applicable laws and exceptions.

If you withdraw consent for us to use certain personal data, we will inform you of the likely consequences where applicable. Depending on the nature of the request, we may not be able to continue providing certain services, memberships, packages, reminders or customer support.

To make a request, please contact us using the contact details below. We may need to verify your identity before processing your request.

Section 10

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal data, withdraw consent, make a complaint, or contact our personal data protection representative, please contact:

Section 11

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, website features, legal requirements or data protection practices.

The updated version will be published on this page. Your continued use of our website or services after the policy is updated will constitute acknowledgement of the updated policy, subject to your rights under applicable law.