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Refund and Return Policy

Bio Aesthetic Holdings Pte Ltd – Return and Refund Policy

ORDERS

After your order is placed, you will receive a confirmation email from hello@bioaesthetic.com.sg within 15 minutes informing you that we have received your order. If the confirmation email is not received after 15 minutes (after checking your junk folder), it means we have not received your order and no payment has been received by BIOAESTHETIC.COM.SG. You will then need to place a new order. You can always Whatsapp Us, or email us at hello@bioaesthetic.com.sg for further assistance.

We will try our best to assist with order changes before package is shipped out. Once order has been shipped out, any amendments or changes will incur additional shipping fees and you have to bear the return shipping fees as well.

We accept Visa, Mastercard. Interest-free instalment plans (Buy Now, Pay Later) are available with Atome and Pace.*

BIOAESTHETIC.COM.SG does not store any customer’s card information. All card information is directly transacted securely through payment gateways such as Arrow PayPal or Stripe, our payment gateway providers. Customer’s privacy are of paramount importance to us.

Please retry and double check that all information, including your card number and expiration date, is entered accurately. If the issue continues, you could want to speak with your issuing bank or attempt an other payment option.

Singapore – In compliance with Singapore tax laws, the 7% local Goods & Services Tax (GST) is automatically added to your order. No further fees are necessary for you to pay. International – Please take note that international shipments may be subject to customs inspection and the imposition of taxes and charges in line with local laws. Local authorities may impose additional fees on you or the shipping receiver. If this happens, we are unable to provide any support or recommendations. Before placing an order, please confirm with your local authorities what tax obligations and rights you have. You will be responsible for paying any return fees, including any return taxes and/or duties incurred, if taxes and/or duties are paid but you choose not to accept delivery of the package.

DELIVERY

For shipping in BIOAESTHETIC.COM.SG: Singapore – For orders above $100, we include free shipping. Any orders under $100 will be subjected to a flat fee of $5. Alternatively, you can collect from either our Tampines or Orchard outlet. International – We can ship to everywhere in the world. Due to laws that forbid the shipping of goods that may be considered dangerous, certain things cannot be delivered abroad. For overseas shipping, please email us at hello@bioaesthetic.com.sg or Whatsapp Us to confirm courier / shipping fees before you make your purchase. Feel free to contact us if you have any problems placing an international order.

We only offer standard delivery options in Singapore, with order tracking services.

  1. Standard Delivery (3 – 5 working days) – $5

Deliveries are made between Monday to Friday from 10am – 7pm (GMT+8). For urgent deliveries (next day), please kindly Whatsapp Us, or email us at hello@bioaesthetic.com.sg for further assistance.

For all orders made in Singapore, you can enjoy free shipping for orders above $100.
For orders below $100, a standard flat fee delivery fee of SGD $5 applies.
For international shipping charges, it will varies accordingly to countries. Please kindly Whatsapp Us, or email us at hello@bioaesthetic.com.sg to confirm your shipping charges before purchasing. From our average orders (under 5kg), the prices of international shipping are: Malaysia Approximate delivery fee of S$20* Philippines, Japan, Indonesia, Hong Kong, China, Cambodia, Brunei, South Korea, Taiwan, Vietnam Approximate delivery fee of S$30 – $50* Australia and United States (US) Approximate delivery fee of S$50 – $70* For other countries that are not covered by your location, Please email us at hello@bioaesthetic.com.sg to assist you further. *Price of shipping varies on weight of product and method of transportable (air or ship).
Yes we do offer express (next day) deliveries only for Singapore orders.
Please kindly Whatsapp Us, or email us at hello@bioaesthetic.com.sg to confirm price of delivery before purchasing

An email with your carrier information, an anticipated delivery date, and an order tracking number will be sent to you as soon as your purchase has been dispatched. If you did not receive the order details, please kindly Whatsapp Us, or email us at hello@bioaesthetic.com.sg for further assistance. Please be aware that it may take 3 working days (not including weekends) for ordinary deliveries to reach you inside Singapore.

Yes, self pickup is possible in our Tampines and Orchard outlets. Please choose your preferred outlet under delivery option during checkout.

It will take 3 – 5 working days (not including weekends) for your order to arrive. If you order took longer than the above stated time, please kindly Whatsapp Us, or email us at hello@bioaesthetic.com.sg for further assistance.

ONLINE PURCHASE RETURNS & EXCHANGE POLICIES

In general, we do not accept refunds, returns or exchanges.

Due to the nature of the products and the the difficulty to determine (even after inspection) whether an item has been opened or the packaging compromised in any way.

We will consider a refund or exchange on a case by case basis. Please email us at hello@bioaesthetic.com.sg to within 10 days of your purchase with your order number and details on the defective or inaccurate item(s).

Except in cases where we were at fault for the return, we regret that we are unable to reimburse your initial shipping costs.

To complete your return, we require a receipt or proof of purchase.

Before making a purchase, we suggest you to carefully review the ingredient list. If an ingredient list is not provided, please kindly contact us to request for it.

Before using the product, we firmly suggest that you conduct a skin patch test.

Do not use the product if you have any side effects, such as rash or irritation.

If your symptoms do not improve to your satisfaction, see a doctor.

After we have received your items, your payment will be returned to your original method of payment within 14 working days.

Please be aware that processing times may vary depending on the issuing bank and may extend past 14 working days.

When your refund has been completed, an email will be sent to you as a reminder.

We provide the option to issue store credits in exchange for a quicker return within 1 working day.

Prior to initiating a return, please contact us at hello@bioaesthetic.com.sg to let us know issue you might be having with your product. In certain cases, a return / refund might not be required, so please contact us first.

To return your product, you should mail your product to:
Bio Aesthetic Holdings Pte Ltd
55 Serangoon North Ave 4
#1-11, S9 Industrial Building
Singapore 555859

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We will offer a refund only if:

  • Product is defective upon delivery
  • Product is expired

In all other cases, we will review on a case by case basis. Please contact us at hello@bioaesthetic.com.sg to enquire.

IN STORE PRODUCTS & SERVICE PURCHASE POLICIES

1. Terms & conditions may vary and revoke any rules or regulations from time to time. Any changes are binding on customers.

以下条例公司会随时调整更改。调整的内容会取而代之之前的条例。

2. These Terms & conditions shall be governed by the laws of Singapore and are subjected to the exclusive jurisdiction of the Singapore courts.

这些条款和条件应受新加坡法律管辖,并受新加坡法院的专属管辖。

3. When making a purchase with The Company, the customer agrees to the following Terms and Conditions lies herein.

当顾客购买任何配套或产品或护理,顾客也同意以下条例

4. We accept no responsibility for the loss of money or valuables of any kind brought into our business premises, or when using our guests’ lockers.

对于带入我们的营业场所或使用客人的储物柜时丢失的任何金钱或贵重物品,我们概不负责。

5. The Company reserves the right to substitute any products or services with another products or services of equivalent value.

公司保留以同等价值的其他产品或服务替代任何产品或服务的权利。

6. Any relocation of the branches, The Company has the right to transfer the packages to another suitable branch.

任何分行搬迁,本公司有权将配套转移至其他合适的分行。

7. The Company will make all efforts to ensure that the Customers’ expectations are met. However, for best results, the Customer must be committed to complete the entire recommended course of treatment or products.

公司将尽一切努力确保满足客户的期望。 但是,为了获得最佳效果,客户必须承诺完成整个推荐的疗程或产品。

We understand that unexpected circumstances and last-minute changes to your schedule are inevitable. Should there be a need to cancel/reschedule, it is advisable to do so via whatsapp or phone call at least 48 hours in advance. There will be no charge if this is done.

我们能理解,意外情况和最后一刻对您的日程安排的改变是不可避免的。如果需要取消/重新安排,建议至少提前 48 小时通过 Whatsapp 或电话进行取消/重新安排。如果提早交代,公司不会扣除一次的护理。

Due to high last-minute cancellation rates and to better cater to your appointment requests, this policy will release the next day’s unconfirmed appointment slots by 4pm. To avoid your slot being released, we highly encourage confirming your appointment in advance.

由于零时取消率较高,为了更好地满足顾客的预约请求,本政策将在下午 4 点之前释放第二天的未确认预约时段。为了避免您的名额被释放,我们强烈建议您提前确认您的预约。

This is how it works:

48 hours before your appointment: 预约前 48 小时:

You may whatsapp / call to the outlet directly to confirm or cancel your appointment.
Alternatively, you can confirm or cancel your appointment through an appointment confirmation email that will be sent to you. 您可以直接whatsapp / 致电至分行确认或取消您的预约。或者,您可以通过发送给您的预约确认电子邮件来确认或取消您的预约。

24 hours before your appointment: 预约前 24 小时:
If no confirmation is received, our Client Relations Team will reach out to you via Phone (Call or WhatsApp) to confirm your appointment. 如果未收到确认,我们的客户关系团队将通过电话(电话或 WhatsApp)与您联系以确认您的预约。

By 4pm, on the day before your appointment: 预约前一天下午 4 点之前:
If no confirmation is received, your appointment will be released to other clients. Any cancellations/ non replies /rescheduling from 4pm onwards will be regarded as Last-Minute Cancellation.

For Last-Minute Cancellation/ no-shows/rescheduling, there will be a charge of the full session of your appointment.

如果未收到确认,您的预约将被释放给其他客户。下午 4 点后任何取消/未回复/重新安排将被视为最后一刻取消。

对于最后一刻取消/缺席/重新安排,我们将收取整个预约的费用。

  • For packages below $1000, package will expire 1 year from date of purchase. 少过$1000的配套, 配套有效期是1年。
  • For package above $1000, package will expire 2 years from date of purchase. 多过$1000的配套, 配套有效期是2年。
  • For packages above $10,000, package will expire 3 years from date of purchase. 多过$10000的配套, 配套有效期是3年。
  • When package has expired, the package can be reactivated with a minimum purchase of $600 and the old package will be extended by a further 3 months from date of purchase. 当配套过期了,顾客可以再买个$600的配套重新跟新他的配套,把他的配套延长多三个月,从购买的日期来算。

1. All payments mentioned herein must be paid in full.

收费得要全款付费

2. The failure on customer’s part to partake of the service(s) and facilities stated or The failure on the customer’s part to make payment of the services(s) or any other financial difficulties in the future will not relieve him/her of any liability for the payment of any amount due to The Company, and he/she shall not be entitled to receive any refunds.

公司是不会因为顾客个人不能或不来享用购买的护理而退款。

3. If any provision/s of this contract is held to be too wide or unenforceable, the legalist, validity, and enforceability of the remaining provisions shall not, in any way be, affected thereby.

如果认为本合同的任何条款过于宽泛或无法执行,则其余条款的法律,效力和可执行性将因此不受任何影响。

4. All Payment/Deposit made are non-refundable. Deposit payment is only valid for 3 months, remainder payment needs to be made within 3 months, otherwise deposit payment will be forfeited.

所有付款/存款均不予退还。 押金有效期为3个月,余款需在3个月内支付,否则押金将被没收。

1. The Company reserves the right to terminate this agreement and the customer’s rights to attend and utilize the facilities of The Company, due to criminal offence, uncivil behaviour or manner that is abusive or offensive to the staff, other customers and guests or any serious misconduct whilst on its premises whereby not comply with the company rules & regulations. In this event the customer shall not be entitled to a refund of any monies paid by himself/herself or any outstanding amounts due to the Company.

如果客户对于本公司员工,或其它客户有侮辱或冒犯性的犯罪行为,公司保留终止客户配套的权利,客户也无权要求退还他/她己支付的任何款项或不还欠公司的任何款项。

2. The termination or expiry of any package/membership shall not affect the Company’s right to recover any membership, packages or service fees, expenses, charges or other monies owing by the customer and/or their Guests to the Company.

当客户的配套终止,公司有权回收客户欠着公司的款项。

3. For any items or services purchased, it will be NON-TRANSFERABLE and NON-REFUNDABLE upon commencement of treatment &/or transaction processed.

对于任何购买的服务或产品,客户是不能转让,也不能退款。

4. If, The Company, for any reason, agrees at its discretion to grant the customer a refund, whether before or after commencement of any service, the customer agree that The Company will deduct based on the following:

4.1 Transaction charges may include disbursement payments.

4.2 Admin Charges to be applied (20%).

4.3 Bank Charges to be applied (5%)

4.4 Home Care products charges to be applied including complimentary gift

如果公司出于任何原因同意酌情给予客户退款,无论是在任何服务开始之前还是之后,客户同意本公司将根据以下情况进行扣除:

4.1 交易费用可能包括支付款项。

4.2 管理费 (20%)。

4.3 银行手续费 (5%)

4.4 适用的家庭护理产品费用,包括赠品

5. The company do not entertain any request for refund unless the client is deemed medically unsuitable to do the treatment – this must be verified by a Medical Doctor in writing (at the customer’s own cost) and upon consideration of the company.

公司是不接受任何退款要求。公司会考虑退款的情况是如果客户有医生认证(费用是顾客自己付费),有医生证明不能做护理的情况。考虑不代表公司得要或一定会退款。

6. Processing of refund takes 14 working days.

处理退款需要 14 个工作日。

7. Once sold product/treatment box been opened is non-refundable or exchangeable. We will only accept products for refund or exchange which are unopened and in their original packaging. If the product is faulty, the customer should return the product within 7 days of purchase, otherwise it will be not be allowed to be refunded / exchanged.

一旦售出的产品/治疗盒被打开,则不可退款或更换。 我们只接受未开封且原包装的产品进行退款或换货。如果产品有缺陷,客户应在购买后7天内退回产品,否则将不允许退款/换货。

8. Upon payment, the client acknowledges that the service / product has been received and enjoyed. Utilised treatment / product is strictly non refundable.

付款后,客户确认已收到并享受服务/产品。 使用过的治疗/产品是严格不退还的。

1. The customer hereby declare that he/she is physically and mentally fit to proceed with the purchased or chosen treatments at the Company.

客户确定在身体健全,精神健全,的情况下购买护理/配套。

2. The customer agrees to indemnify The Company, its employees, and agents, against any personal injury or damage/loss to his/her property, and any damage caused by him/her to other clients of The Company, that arise from his/her attendance of its employees and agents.

如果在疗程当中,客户有任何损失/损伤,客户同意抵消公司和公司的员工的责任。

3. Any customer or guest who is suffering from any medical condition or receiving any medical treatment are advised to, before using the Clinic’s facilities or services, seek the advice of their doctor. The Company will not, in any way, be responsible for any harm to the member or guest as a result of their undertaking or use of the Clinic’s facilities, equipment, services, and/or products.

如果客户有任何病状,在开始护理之前,公司建议客户向医生取得许可才来开始做服务。如果客户有任何损伤,公司和公司员工是没有负责的。

4. Redness / Bruises occurred during or after some treatments is normal and this is not a valid reason for refund. This is also not an indication that the client is unsuitable to do the treatment.

在进行护理时,有些客户会有淤青,发红,等等现象。这些是正常的。这些现象不是退款的理由,公司也不会应为这些理由来做退款的要求。

1. The Company shall not be liable for any loss or damage to property, any bodily harm, illness or death of any member and/or guests in the use of the Salon’s facilities, equipment, services and/or products.

对于使用公司的设施,设备,服务和/或产品而导致的任何成员和/或客人的财产损失,财产损失,人身伤害,疾病或死亡,本公司概不负责。

2. There will be no compensation whatsoever should there be any injury suffered during the treatment. The client agrees to waive off all liability of the Company.

如果在护理过程中遭受的任何伤害, 客户同意免除公司和职员的所有责任

I agree and accept to all clauses mentioned above.

我同意与接受以上的条例。

I acknowledge that the above information given by me is complete and accurate to the best of my knowledge and that no fact is likely to influence the safety of the treatments that I have signed up for have been withheld.

I fully understand that it is my responsibility to inform The Company of any change to the above inclusive my health on every visit to receive any treatment, failing which I will NOT hold the Center or Proprietor / Therapist any responsibility.

I also hereby agree with the Products and Service Package Policies as set The Company. I accept the risks and complications of the procedure.

I understand and accept the risks and complications involved in undergoing this treatment.

I understand and accept that I will not be entitle to any refunds and compensations if there are any side effects that may arise, whether or not it is common or uncommon.

Our Locations

Orchard Branch

Palais Renaissance,
390 Orchard Road #03-01 Singapore 238871
Call Us: +65 6333 4566 
Whatsapp Us

Tampines Branch

Tampines 1 Mall,
10 Tampines Central 1,#04-35  Singapore 529536
Call Us: +65 6782 2777
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